To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Before a return, please contact us at support@exactaroma.com. We will provide you with the proper address to send your return.
You can always contact us for any return question at support@exactaroma.com.
DAMAGE/ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@exactaroma.com.
At ExactAroma, we are committed to offering our customers 100% genuine and authentic products. We take great care in sourcing our products directly from authorized distributors, and we stand behind every product we sell.
In addition to our dedication to product authenticity, we are also committed to providing exceptional customer service. Our customer service team is available 24/7 via email or phone to answer any questions or concerns you may have.
We understand that sometimes a product may not meet your expectations, which is why we offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return any unopened item with its original packaging within 14 days of purchase for a full refund. For used fragrances, we offer a prepaid return label, and after we inspect the product, we will charge a restocking fee based on the extent of use. Please note that the customer is responsible for the return shipping costs.
For our travel sprays, we also have a strict return policy. Due to hygiene reasons and the potential for contamination, we cannot accept returns of opened or used travel sprays. We ask that our customers carefully consider their purchase before opening the product to ensure that they are satisfied with their choice.
If you have any questions or concerns, please don't hesitate to contact us at support@exactaroma.com. Our dedicated team is always here to provide you with the best possible customer service experience.
